FAQs

What can OCCPO do to help me?

  • The Ombudsman Office can listen to and accept your complaint and concern about a Colorado child protection issue or incident.
  • The Ombudsman can investigate your complaint to determine if new or additional actions should have been taken to insure the safety and best interest of the child or children involved.
  • The Ombudsman can assist you with navigating the system and or locating resources.
  • The Ombudsman Office accepts suggestions for improvements to child protection systems in Colorado.
  • The Ombudsman Office also accepts compliments regarding successes or positive outcomes for children in families. Compliments can be directed at individuals, systems or overall programs.

What is the Ombudsman's Office?

Definition of OMBUDSMAN

(Source: Merriam-Webster Dictionary)

  1. a government official (as in Sweden or New Zealand) appointed to receive and investigate complaints made by individuals against abuses or capricious acts of public officials;
  2. one that investigates, reports on, and helps settle complaints.

The OCCPO accepts 3 kinds of input from the public:

  1. Complaints
  2. Suggestions for Improvement
  3. Compliments

What can't OCCPO do?

  • The Ombudsman is not set up to respond to emergencies regarding child safety. If a child is in danger, always call law enforcement or your local Department of Human Services.
  • OCCPO cannot investigate or overturn the acts or decisions of courts, judges, or their staff.
  • OCCPO cannot provide legal advice.

Who can contact OCCPO?

Anyone may contact the Ombudsman Office, including the following:

  1. Children, birth to age 18, including up to age 21 if currently in the custody of the county (including those in foster care, residential or correctional facilities)
  2. Family members of the child who is subject of complaint
  3. Concerned citizens and members of the general public
  4. Mandated reporters
  5. Persons involved in the child protection system and other professionals who work with children and families
  6. Employees of the CO Department of Human Services
  7. Employees of a County Human/ Social Service Department
  8. Employees of other publicly funded entities that serve children

If I contact the Ombudsman, will it remain confidential?

  • Yes, OCCPO must protect the identity of all callers and complainants.
  • The Ombudsman Office may only share the identity of the complainant with the permission of the complainant, and only for the purposes of the investigation.

How can I contact OCPO?

Phone:
Main Office: (303) 864-5111
Toll-Free: (855) 5-SAFEKIDS

Email: info@protectcoloradochildren.org

Website: Protectcoloradochildren.org

Who is on the Ombudsman Advisory Council?

OCCPO Advisory Council Member List june12.pdf